One of the things that really pisses me off when I am travelling are those shops where there is no one at the till and you have to do the payment yourself. You are led through a series of menus on the screen, where you have to scan your boarding pass, scan the product, sometimes weight the product, select payment mode, input card, and finally put the product on a bag. That is what someone was supposed to do and was doing until last week.
Shops started some years ago decreasing the level of service in an astounding way. They started to hire low paid employees, that basically knew very little about what they were selling. Then most of shops decided not to have employees that can assist you when you are shopping, they just wait at the counter for your payment. the level of information is minimum, even in tech shops. Sometimes you can find someone that is really knowledgeable, and then you find out that is there trying to sell some specific product, he is paid by the brand to that, so he is not really giving you independent advice.
Shopping has become a very unpleasant experience, in general. And now, finally companies are trying to get rid of the last human element in the shop. I don't buy that. When I realize that I have to do the payment myself, I just leave the goods there and walk out the shop.
Until the moment when I will be forced to do the payment myself, because there will no alternative left...
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